Hi There!! Thank you for your interest in Kay James Boutique. We are here to make planning a bachelorette party easier! My goal is to add a little Sass with a whole lot of Class.
I am a procrastinator at heart so I feel that all other procrastinators are kindred spirits. You are who I cater to the most. I do my absolute best to ship out within 24 hours, but I can not guarantee that it will happen each and every time. So if you are running on a tight schedule shoot me a message. I will work my very hardest to make sure that you have your fabulous item in hand before your event. You can also request destination shipping!! I regularly ship to hotels in Vegas and all over the world!
Check out our website: KayJamesboutique.com
Kay James Boutique's preferred methods of payment are Paypal or credit card.
Your files will be available to download once payment is confirmed.
All orders are shipped out within 2 business days of the order being received unless otherwise noted. My ultimate goal is a 24 hour turn around, but if there is a large volume of orders it can push it to 48 hours.
Standard shipping can take on average 5-7 days to be received. If you do need the item fast please choose priority mail which arrives within 2-3 days. Express mail is offered and will arrive overnight in most areas. If you are in a rural area this will take 2 days.
Please let me know if you need anything by a specific date and I will work with you to get it out as quickly (and cheaply) as possible!
We have had a recent USPS cost increase on the international orders. I do try to keep the cost to you as low as possible. The shipping cost does not include any customs fees. These fees will be your responsibility once the package arrives; however I work diligently to do what I can to not have the package flagged by customs.
Please make sure that you have enough time for your order to arrive if you are outside of the U.S. It can take up to 10- 14 days for orders to arrive to most countries and approximately 7-10 to Canada.
Please check the address that is provide. If your item is returned due to issue concerning the address provided the product price will be refunded to you and you will have to repurchase the item including shipping. Delivery times are not guaranteed and the package is not insured unless you are purchasing the priority or express option. We are not responsible for lost packages that are not insured. I definitely don't want you to be out any more than you have to!
If you are unhappy with your item please contact me. The Shop policy is that a refund will be given if contacted within 3 days of the order being received. Once I receive the item back I will send you a refund for the product.
My focus is my customers and I want to know if there is a problem. Every order is sent out with my business card that has my direct contact information. I am available to you at any time so feel free to let me know if there is an issue. You are my top priority and making sure your event is the very best is my goal. If needed Call or text - Plain and simple! I am very happy to help.
If the product does not fit the intended recepient I will be happy to exchange it for the correct size. Just send me a message and let me know the problem (too big or too small), and I'll create a new one. In most cases I will create a new one and have it shipped out immediately.
Custom Orders: I love the challenge of creating a custom order!!
Additional Information: I frequently receive emails inquiring on how the Booty Veils are attached. I fully support you DIY'ers out there; however this is a patented item and part of that patent is how they are attached. I do not provide this information via messages; however I can guarantee that you will not have any issues, damage a suit, or worry about it falling off. A lot of time and effort has gone into creating a product you will love so it has been tried, tested, and is completely successful. Once you make your purchase you will see just how great it is and if you aren't happy - tell me about it. I respond to each individual personally and love hearing feedback.